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We use high-quality components, have a very high quality level and a well organized final inspection.
Even if there are very few individual cases, we would like to inform you about our easy handling before you buy.

If it is a simply exchangeable exchange part that you can and would like to exchange yourself:
  • You can report the damage, stating the machine, the damage and your contact details, with photos, by e-mail to info@vielitz.de.
  • We will process your claim at very short notice.
  • We will send you this part as soon as possible in the case of warranty cases acknowledged by us.
  • Your assembly costs will be paid as agreed by us.

If it concerns a repair which you cannot or do not want to carry out yourself:
  • You can report the damage via a workshop of your choice at your site, stating the machine and your contact details, gladly with photos by e-mail to info@vielitz.de.
  • The workshop will send us a description of the fault and a cost estimate.
  • We will process your request at short notice.
  • In the case of warranty cases recognised by us, we will send the required parts to the workshop as quickly as possible.
  • The workshop charges the repair costs directly to us.
  • In this case, you do not have to pay anything to us and do not have to spend any time returning the parts in transport packaging.

It is that simple.

Hints:
  • Please keep old parts for 2 months if requested by the technical department. If this is the case, we will send you a return label and thus cover the return costs.
  • This is a short customer information. Only the warranty conditions of our general terms and conditions are valid.
Erfahrungen & Bewertungen zu Vielitz GmbH