Payment and Delivery

terms of payment

You have the following payment options:

• Prepayment by bank transfer
  
  • If you pay in advance you get 2% discount.
• Payment by PayPal Plus (1):
  
  • Payment by Paypal
  • Payment by direct debit
  • Payment by credit card
  • Payment by invoice
• Payment on collection (cash or EC card)
• Payment for custom-made products: 50% prepayment transfer, receipt of payment within 3 days of order confirmation, less 2% discount and 50%. Balance payment by prepayment transfer before dispatch, likewise less 2% discount (revocation, return and cancellation are no longer possible with special productions after placing of order). Delayed receipt of the down payment leads to later dispatch date as confirmed.

(1) You do not need a PayPal account for the payment methods "direct debit", "credit card" and "invoice".
The payment method "Invoice" is only granted with corresponding creditworthiness and is only possible up to an invoice amount of 1,500€. Please do not transfer the amount to us, but to the IBAN of PayPal indicated in the invoice!
The payment method "direct debit" is also only granted with appropriate creditworthiness. However, there is no fixed maximum amount.

The delivery costs are individual for each article and are indicated with the respective article.
You can use the freight price calculator for shipping to various countries or send us a message.

A shipment of the goods is possible by default only to the countries listed below. Depending on the size of your order, the shipment will be made by DPD, UPS , DHL or by freight forwarding. The respective shipping costs can be found in the table.

A good accessibility of you is necessary with the dispatch and guarantees a clean expiration. If a notification is desired, the forwarding agent will inform you of the date within a time window of a few hours. Unless otherwise confirmed in writing by us applies: Forwarding shipments by groupage are delivered by the forwarder "free curbside", usually this is the case for palletized goods. Direct loads are always to be unloaded by the buyer, as a rule this is always the case for bulky goods over 2.40 m transport dimensions and for heavy goods. Special requests (e.g.: delivery on Saturdays, after 6 p.m. or smaller time windows than 4 hours) are usually - as usual with forwarding agencies - either subject to a charge or not possible.

If you wish to have your order shipped to another country, please send us an e-mail to info@vielitz.de before placing an order, stating the item, the quantity and the delivery address with the country and the corresponding postal code. We will then inform you in the short term whether we can also ship to the desired country and - if delivery to the desired delivery address is possible - tell you the shipping costs, because we have to ask our shipping partner in advance about the shipping option and the costs.

Notes on payment & delivery

Please note that the standard transit time from handover to the forwarder is between approx. 3 working days (Mon-Fri) and up to 10 working days due to the acute shortage of drivers and the high volume of consignments. Please inform us if the forwarding agent has not contacted you after 10 working days. Do you have an urgent shipment? No problem! Talk to us, we almost always have the option of express delivery (= additional costs).

Only the terms of payment confirmed by us in writing apply. Reductions and credit notes which are temporally limited, expire with excess of the period. Payments are only deemed to have been made when they are irrevocably at Vielitz's free disposal. The purchaser shall be liable for all costs incurred as a result of default in payment, e.g. reminder costs, debit interest in the amount customary in banking, collection costs, lawyer's and court costs, etc.. The buyer may not reduce payments arbitrarily, no matter for what reason. Offsetting of counterclaims against payment to Vielitz is only permissible if these have been acknowledged by us in writing, not even in the case of ongoing warranty claims or reported transport damage. Credit notes which are bound to certain conditions may only be deducted upon payment if these conditions are fulfilled.

Vielitz concludes a transport insurance policy for forwarding deliveries and bears the costs. In the event of transport damage, Vielitz is liable up to the maximum amount reimbursed by the freight forwarder. Vielitz (or its forwarding agent) shall hand over the object of purchase to the buyer or his authorised representative upon delivery/collection (e.g. in the case of a different delivery address). The purchaser or his authorised representative is obliged to inspect and accept the object of purchase upon delivery or collection. Damage/defective parts must be noted on the delivery note/consignment note. Later complaints cannot be accepted. Without note and with the delivery to the buyer or his authorised representative, the object of purchase is deemed to have been accepted free of defects. If the buyer has named another person/company orally or in writing as the authorized agent for acceptance, the object of purchase shall also be deemed to have been accepted free of defects if the authorized agent, after acceptance, damages the goods or does not pass them on to the buyer. If the purchaser is in delay with acceptance, Vielitz shall have the right, at its discretion, after expiry of a grace period of at least 8 days, to withdraw from the purchase contract or to enforce acceptance and payment or damages for non-performance of a flat rate of 15% of the invoice amount, unless higher damages are proven.